Terms & Conditions

Booking procedure

• Please complete the online registration form.
• Your booking will be confirmed normally within 1 day and you will be sent a confirmation & payment information.
• If you need a visa to come to the UK then a deposit may be required before confirmation documents can be issued.

Booking conditions

• Minimum age 16 years.
• Courses are from Monday to Friday excluding Public Holiday
• If you wish to take a holiday in the middle of the course, please tell the office at least 2 weeks before the holiday date. The holiday period will then be added to the end of your course.
• We reserve the right to refuse admission to the School or to any class without giving a reason.
• We cannot take responsibility for loss, damage or accident of any kind.
• The school reserves the right to change the stated course times and to cancel courses. This happens very rarely.

• Course fees include:
  • all tuition costs
  • use of self-study centre
  • some social events
  • attendance certificate
• The registration fee is £30 and includes:
  • free email & internet access
  • course materials for courses under 4 weeks
  • course information pack, student card & useful local information
• Course fees does not include:
  • accommodation
  • examination fees
  • entrance fees for some social events
  • bank charges
  • credit card surcharges
  • course books
• Registration fee not charged for 1-week courses
• 1 lesson is 40 minutes unless otherwise stated. For timetabling reasons, lessons may be split into units of 60 minutes, in this case class time is the same.
• Course books
  • 4 week courses or longer: £35
  • 3 week courses or shorter: loan books are available free against a £35 deposit which is refunded on return of an unmarked and undamaged book

• There is a non-refundable £40 finding fee for this service.
• Accommodation is normally booked from Saturday to Saturday or Sunday to Sunday.
• Any additional days will be charged on a pro-rata basis.
• Bookings of less than 1 week will be charged the full week rate in the summer.
• Confirmation and location map will be sent to you.
• Homestay families cannot meet you at the airport.
• A minimum payment of 1 weeks’ accommodation must be received  at least 2 weeks before arrival to secure the accommodation and the rest is due on the first day of study.
• If you wish to cancel accommodation then at least 30 days notice must be given. Any cancellations of less than 30 days will be charged  1 weeks’ accommodation.
  
• All accommodation is subject to availability.

Non-homestay accommodation

• Student houses, summer residences and studio apartments are all booked through Britannia Travel or Liberty Living.
• This accommodation is not monitored by Victoria School of English and would therefore only suit independent students.
• The minimum age is 18.
• Please check individual descriptions for more details on cancellation charges and minimum stays.
• All fees must be paid in full, in advance before we can book any of the accommodation listed on this website.
• Students agree to be bound by the terms and conditions of the individual accommodation providers. If you cancel your accommodation any refund is at the discretion of the accommodation provider.
• All hotels and hostels listed on the site are for information only and not recommended by us. They must be booked directly.

• If you cancel your course more than two weeks before the course start date we will refund any fees paid less bank charges. If you cancel two weeks or less before the start date you will charged a £100 cancellation fee.
• Please note that these cancellation conditions do not apply if your course enrolment has supported a visa application. If your visa is refused documentary evidence will be required before any refund is made.
• There is no refund if you cancel your course on or after the course start date.
• Please note that different conditions may apply for students booking through an agent. Please check with the agent.
• Any changes to the conditions are at the discretion of management.

Insurance

• We strongly advise that you purchase travel insurance before you leave your home country. This should cover loss of and/or damage to your personal belongings, medical expenses in the event you are ill, and tuition fees in the event of an unexpected cancellation or curtailment of your course.
• Please contact us if you want us to arrange student insurance cover.

Holidays

• The school is closed on Saturdays and Sundays and public bank holidays.
• There is no reduction given if there is a Public Holiday within the period of your course.
• School and public bank holidays in 2012 are:
  • 01 & 02 January 2012
  • 06 April 2012
  • 09 April 2012
  • 07 May 2012
  • 04 June 2012
  • 05 June 2012
  • 27 August 2012
  • 22 December 2012 - 06 January 2013
• The school is shut from 22 December 2012 and reopens on 07 January 2013.

Payment

• Payment in British Pounds Sterling and can be made by credit card or by bank transfer to the following account:

• Quote your first name and your family name as a reference.
• Please ensure all bank charges are paid in connection with the transfer, or add £15 to your invoice to cover bank charges we have to pay.
• For credit card payments there is a 1.5% surcharge, to cover the costs we have to pay.