Your Safety is our Priority 

At Victoria School we want your experience with us to be the best it can be. We want you to be able to study effectively in a safe and open environment. We therefore have many policies and procedures to ensure this and we are available and happy to help with any of your concerns. Our Welcome Pack includes lots of useful information to help you have an enjoyable and safe stay in London. Download our Welcome Pack (PDF)

General Welfare 

Jill Hooton is our Welfare Officer and if you have any questions she can be contacted through our online form or called directly on +44 (0) 20 7730 1333. She is based in the school and is happy to help and support you if you have any questions or problems.


Health and Safety

Your health, safety and security in our school is extremely important to us.

We make every effort to ensure that you are safe in Victoria School and the following policies explain how we will do this.

Read our fire safety policy (PDF)
Read our health and safety policy (PDF)

Complaints Procedure

If you are not happy with your course, accommodation or anything else please tell us so we can help you.

Read our complaints about the school or accommodation policy (PDF)


We have policies in place to ensure that there is a positive learning environment. 

Read our anti-bullying and exclusion policy (PDF)

Safeguarding young people (16 & 17 years old students)

We run English language classes for both adults and students from 16 years of age. In the UK, you a legally considered to be a child until you are 18. Because of this, we have child protection and safeguarding policies in place for students who are 16 and 17 years old.

We are committed to ensuring that any under 18s at Victoria School are safe. We also know that parents of young people need to know that their children are going to be safe and well looked after.

Below are the key principles from our child protection and safeguarding policies – you can download a full version of our policies at the bottom of the page.

  • We understand that some of our 16 & and 17 years old students are living away from their family and friends.

  • Our staff are trained to be aware of possible issues that may arise and we have policies and procedures in place to make sure that this happens.

  • All teachers, staff and selected hosts are subject to criminal record DBS checks (Disclosure and Barring Service).

  • All teachers and staff have been trained in child protection and safeguarding procedures and also Prevent.

  • Under 18s will be taught in English language classes of mixed ages and all teachers are aware who is under 18 in the class.

  • Attendance of Under 18s is closely monitored and contact details of parents and guardians are taken in case of an emergency. We request parents or guardians to sign and return a consent form as well as any medical information. The Welfare Officer, Jill Hooton, is on-site to help with any problems the student may have and 24-hour emergency contact details are listed on our course confirmation document.

  • On arrival at Victoria School, we give all students a card which has the 24-hour emergency telephone numbers and the social trip emergency number.

  • Homestay accommodation can only be booked on a half board basis. This includes bed, breakfast and dinner. Sandwiches and snacks can be bought from a sandwich seller at lunchtime.

  • We organise some social activities however there is no leisure programme included in the price. We have provision for any under 18s who attend social activities to ensure they are looked after. We have a dedicated telephone number for the social organiser and this number is given to all students attending the social event.

  • There is no supervision of under 18s after scheduled lessons have finished. The under 18s will need to be able to travel on their own on public transport from their accommodation to and from Victoria School. We will make every effort to help in any way to support and help with travel arrangements.

Download our Child Protection and Safeguarding Policy statement (PDF)
Download our Child Protection and Safeguarding Procedures (PDF)
Download a summary of our Child Protection and Safeguarding Procedures (PDF)