Homestay - FAQs

Booking

Can you arrange accommodation for me, and how much does it cost?

Yes, we can arrange your accommodation if you want us to. Please click here for accommodation options.

Can I book my own accommodation?

Yes.

Can I book just accommodation, without a course?

No. We can only organise accommodation for our course participants.

 

Arrival

Will my host meet me at the airport?

No. We can arrange a taxi transfer for you from the airport to your accommodation. You will need to provide your flight details – airline code, flight number and arrival airport.

Will my host take me to school on my first day?

No. Your host can help you with directions and travel advice but will not accompany you to school.

Your confirmation letter provides a map which shows the location of your accommodation, how to get to the nearest station and how to get from the station to the school. If you get lost on your first day, please phone the school and we’ll be happy to give you directions. '

How do I get to Victoria School?

We send you a map of the location of the school. We also give you some instructions on your Accommodation Confirmation.

London has a very good transport system. You can get a bus, over ground train or London Underground (Tube) train. Using a weekly Travelcard or Oyster card will help keep costs down. Visit www.tfl.gov.uk for more information.

Your host can also help you to buy your travel ticket and give you directions to the school.


At Your Accommodation

What is the difference between the three different categories of Homestay?

  • Standard room is the budget option.

  • Superior rooms will often be in larger houses and the rooms themselves may be larger than those in standard accommodation. There may also be more than one bathroom in the house.

  • Executive room is the option to choose if you want to have your own private bathroom.

How are meals organised?

Meal times and the food provided will vary between homestay hosts. Breakfast usually includes cereal, toast, fruit juice and tea or coffee and is usually self-service.

Evening meals typically take place between 18:00 and 20:00, with some hosts setting a specific time for dinner. In the evening you will eat with the family. It is important to tell your host if you will not be home for dinner. 

Please note that lunch is not provided, so you will need to make your own arrangements. 

Can I use the kitchen in my homestay accommodation? 

If you book the bed, breakfast and evening meal option you will not be permitted to use the kitchen. The host will prepare all meals for you. 

If you book bed and breakfast only (no evening meal) your host will often let you have limited use of the kitchen for making snacks like soup, salad or toast and simple pasta dishes. You will not, however, be able to cook a full meal. If you have booked self-catering, you will have full use of the kitchen. 

Do I have to share a bathroom? 

In most homestays the bathroom will be shared with the host(s) unless you have chosen an en-suite bathroom option. Please be polite – ask your host when the best time to use the bathroom is and try to leave the bathroom clean and tidy. Hot water may be limited so try and not spend too long in the shower! 

If I’m a smoker, what should I do? 

Check if the host accepts smokers. Many homestays are non-smoking and you may be asked to smoke outside the house.  

Who does the laundry and cleaning? 

Hosts may offer to provide one wash per week or will show you how to use their washing machine. An iron and ironing board will be made available. Your room will be cleaned once a week and your sheets and towels changed. Please help your host by keeping your room tidy. 

Is bedding provided? 

Yes, bedding (sheets, pillows, duvets) is provided with all the accommodation we offer. 

Are towels provided? 

Towels are provided with homestay accommodation and washed weekly. 

Is there free WIFI in my accommodation? 

All of our homestays come with free WIFI. 

What happens if I want to stay out late? 

Your host will give you a key so that you can come and go as you please. It is however important to tell your host if you are going to be out late or are not coming home. Security is very important, so make sure that you lock the door when you arrive home and try to be quiet. 

Can I have visitors? 

If you wish to invite friends over then you must ask permission from your host. Do not be offended if they say no. You are not allowed to have guests staying overnight. If you have friends or family who want to come and visit, you should organise a hotel for them. 


Leaving or Cancelling 

If I’m going away for the weekend, can I get a refund for this time away? 

We cannot offer refunds for any short periods that you are away from your accommodation during your course. 

Can I leave a day later or earlier? 

Please talk to the Accommodation Manager, Jill Hooton, at reception and she will check with the hosts if this is possible. 

If I want to leave my accommodation, how do I give notice? 

If you decide to change or leave your accommodation, you must give a week’s notice (seven days) to your host and to Jill Hooton, the Accommodation Manager. If you leave before the week is finished, you will still pay for the full week. After the week notice period, the balance of your accommodation will be refunded. If you have an urgent problem, then we will act immediately to help you. 

Will you ever cancel my accommodation booking? 

We will only cancel your booking if: 

  • the host has an emergency and they cannot host you any longer. We will find suitable alternative accommodation for you. 

  • If you leave early from your course or cancel your course once you have arrived, you will also be asked to leave your accommodation. 

  • If you fail to pay for your accommodation in full when requested. 

  • If you behave in an unacceptable manner. This includes if you break the house rules e.g smoking indoors, excessive noise which disturbs the rest of the household, not respecting other people, breaking the law or bringing guests home without permission.