The School Office


Victoria School of English
28 Graham Terrace
London SW1W 8JH

Tel. +44 (0) 20 7730 1333

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Accredited by the British Council

English UK Member






Student Welfare

At Victoria School we want your experience with us to be the best it can. We want you to be able to study effectively in a safe and open environment. We therefore have many policies and procedures to ensure this and we are available and happy to help with any of your concerns. Our Welcome Pack includes lots of useful information to help you have an enjoyable stay in London:

General Welfare

  • Jill Hooton is our Welfare Officer. Jill is the lady in the photo above.
  • She is on site to help and support you if you have any questions, queries or problems.

Health and Safety

  • Your safety and security both in and out of school is important to us.
  • We will make every effort to ensure that you feel safe.
  • We have guidelines on staying safe in London in our Welcome Pack:
  • We have procedures regarding emergencies, fire safety and first aid:

Complaints Procedure

  • If you are not happy with your course, accommodation or anything else please tell us so we can help you.
  • Please see complaints about the school or accommodation:


Safeguarding Young Adults

  • We run English language classes for adults and students from 16 years of age.
  • We realise that many of our students are living away from their family and friends.
  • Our staff are trained to be aware of possible issues that may arise.
  • We are committed to ensuring that any Under 18s at Victoria School feel safe and welcome.
  • We have many policies and procedures in place to make sure that this happens.
  • We have safeguarding policies in place for students who are 16 and 17 years old.
  • All teachers, staff and selected hosts are subject to DBS checks (Disclosure and Barring Service).
  • All teachers and staff have been trained in Child Protection and Safeguarding procedures and also Prevent.
  • Under 18s will be taught in English language classes of mixed ages and all teachers are aware who is under 18 in the class.
  • Attendance of Under 18s is closely monitored and contact details of parents and guardians are taken in case of an emergency. We request parents or guardians to sign and return a consent form as well as any medical information.
  • A Welfare Officer called Jill Hooton is on-site to help with any problems the student may have and 24 hour Emergency Contact details are listed on our Course Confirmation document.
  • 24 hour Emergency Contact details are listed on our Course Confirmation document. On arrival at Victoria School,  we give all students a card which has the 24 hour emergency telephone numbers and the social trip emergency number.
  • Homestay accommodation can only be booked on a half-board basis. This includes bed, breakfast and dinner. Sandwiches and snacks can be bought from the Sandwich Man at lunchtime.
  • We organise some social activities however there is no leisure programme included in the price. We have provision for any Under 18s who attend social activities to ensure they are looked after. We have a dedicated telephone number for the Social Organiser and this number is given to all students attending the social event.
  • There is no supervision of Under 18s after scheduled lessons have finished. The Under 18s will need to be able to travel on their own on public transport from their accommodation to and from Victoria School. We will make every effort to help in any way to support and help with travel arrangements.
  • Please see our Child Protection and Safeguarding and Procedures Policy for full details:

Learn English & make friends at our English Language School in London!